Privacy Policy

Information We Collect

When you register an account or use our services we collect information that enables us to provide, personalise and secure your experience. This typically includes your full name, date of birth, residential address, email address, telephone number and chosen username. To meet our legal obligations under anti-money laundering and responsible gaming rules we also request identification documents such as a passport or driving licence during the verification process.

Financial details including selected payment method information are collected only at the point of deposit or withdrawal and are processed through secure third-party gateways. We do not store complete payment card numbers on our systems. In addition our website and mobile platform automatically gather technical data such as your IP address, browser type and version, device operating system, pages visited, time spent on the site and referral sources.

How We Use Your Information

We use the collected information to create and manage your gaming account, process deposits and withdrawals, provide customer support and ensure the smooth operation of games and promotions. Your data also helps us personalise the website, detect and prevent fraud, and comply with licensing and regulatory requirements.

Where you have given explicit consent we may send you tailored offers, bonus updates and newsletters. You can withdraw this consent at any time through your account settings or by contacting support. We do not use automated decision-making processes that produce legal or similarly significant effects beyond basic fraud screening.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in delivering our services. These include payment processors, identity verification agencies, customer relationship management platforms, hosting providers and analytics partners. All such companies are contractually obliged to maintain strict confidentiality and implement equivalent security standards.

We may also disclose data when required by law, for example to gaming regulators, law enforcement agencies or authorised bodies conducting investigations related to anti-money laundering or fraud prevention. In the event of a business transfer or merger, player data may be passed to the new operator subject to the same privacy protections set out in this notice.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable essential functions, remember your preferences, analyse traffic and improve overall performance. Strictly necessary cookies allow you to log in and maintain your session. Performance and functionality cookies help us understand how the site is used and ensure features such as language selection and game filters work correctly.

You can manage cookie preferences through your browser settings or the cookie consent tool provided on our site. Please note that disabling certain cookies may limit your ability to use specific features or affect the quality of your experience.

Data Security

We take the protection of your information seriously and apply appropriate technical and organisational measures. These include encryption of data in transit and at rest, secure server infrastructure, regular security audits, access controls limited to authorised personnel only, and staff training on data protection responsibilities. While no system can guarantee absolute security, we continuously review and update our safeguards to address evolving threats.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Account information linked to active players is generally kept for the duration of the relationship. After closure of an account, certain records may be retained for up to six years to comply with financial, tax and gaming authority requirements before secure deletion or anonymisation.

Your Rights

You have the right to request access to the personal data we hold about you, to have inaccurate information corrected, and in certain circumstances to request deletion, restriction of processing or data portability. You may also object to processing based on legitimate interests or withdraw previously given consent. To exercise any of these rights please contact our support team with sufficient information to verify your identity. We will respond to all valid requests within one month, or inform you if an extension is required.

Changes to This Privacy Policy

We may update this notice from time to time to reflect changes in our practices, technology or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information. Continued use of our services after any changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your data, please contact our customer support team through live chat or by emailing the address listed in the footer of our website. We aim to resolve all enquiries promptly and transparently.